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Taking on a large scale change program (even if that means just changing the logo) is no mean feat. Therefore we think the very least you deserve is:
Our full attention
Naturally our business demands that we have multiple clients however we will ensure that during the project you have our full attention and the complete focus of the Brash team at a senior level.
A single point of accountability to manage the project
We operate with a single-point of accountability for all our senior client relationships. This keeps communications simple and minimises errors, particularly in projects with multiple workstreams delivering concurrently.
Full project documentation
Meeting reports, action plans and timelines are the 1-0-1 of our client services team. Expect to read them within 12hrs of a meeting, understand your actions and feel confident that the team is working hard to deliver your project.
Total transparency in finance
There is nothing more frustrating than not having financial transparency. We will give you this and ensure that all out of scope deliverables or actions are flagged as far in advance as possible.
A team that can recognise and mitigate project risks
Not many agencies are concerned with risk. We are. Our clients don’t like surprises and nor do we. Alongside status reports, we will run a risk log for all Brash project deliverables, highlighting the risk, level of concern and suggested mitigating actions.
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